Office Visits

Thank you for considering Kids Choice Pediatrics. We consider it an honor and privilege to see your kids and take care of your family’s needs. It is our goal at Kids Choice Pediatrics to provide the highest level of medical care to your child, regardless of insurance companies’ reimbursement policies. We believe that parents have a responsibility to comply with their physician’s recommended medical protocols. Our doctors follow the recommendation on immunizations from the American Academy of Pediatrics (AAP), the Advisory Committee of Immunization Practices (ACIP), and the Center for Disease Control (CDC).

What to Expect During Office Visits
Payment Options
Insurance
Who is a part of your practice?
Which hospitals are your doctors affiliated with?
What to Expect During Office Visits

We have developed policies that help make your child’s visit as convenient and enjoyable as possible. Please remember to arrive 10 minutes before your child’s appointment time for paperwork and insurance changes.

When you arrive for a well visit, please plan on being with us for at least a half hour. The nurse will bring your child to one of our private exam rooms. Your child’s height and weight will be checked at every physical check-up. Children under three years of age will have their head growth assessed. Children over three will have their blood pressure screened, hearing, vision and urine checked. Our doctors will examine your child and then, after all your questions have been answered, the nurse will return for any necessary tests or vaccines.

Payment Options

We accept credit cards, debit cards, checks, and cash. We are doing everything possible to hold down the cost of medical care. Payment is due at the time of service from the person who brings the child in for treatment. In a separation or divorce situation, it is the responsibility of the present care giver to get reimbursement from the person who is financially responsible for your child.

Insurance

We bill insurance companies with whom we are participating providers. Deductibles and co-payments are due at the time of your visit.  Please respond promptly to any claim inquiries sent to you by your insurance company. A prompt response will eliminate the balance reverting to your responsibility. For questions, call us at (972) 359-7600 and ask to speak to our billing department, or send an email to kidschoicepediatrics@gmail.com

Who is a part of your practice?

Our staff includes three pediatricians and one nurse practitioner.

Which hospitals are your doctors affiliated with?

Our Pediatricians have privileges to medically manage newborns in the nurseries at the following hospitals:

  • Texas Health Presbyterian Hospital Plano

  • Medical City, Plano

  • Baylor Scott & White Medical Center of Frisco

  • Baylor Scott & White--Centennial Medical Center

I'm expecting a new baby.
Do I need to see the doctor before I deliver?
What hours is your office open?
Will I always see the same provider?
What if I have a question but am not sure
if I need to see the doctor?
How do you handle after hours calls?
I'm expecting a new baby.
Do I need to see the doctor before I deliver?

You don't have to, but you may prefer to. If you would like to meet with any of our doctors prior to delivery, just call us to work out a time to come by for a chat. If you choose one of the doctors here, just give the doctor's name to the registration people at the hospital when you go in to deliver or when you preregister. They will contact us as soon as the baby is born!

What hours is your office open?

Our office is open from 8:30 am to 5:00 pm Monday, Tuesday, Thursday, Friday and from 8:30 am to 2:00 pm Wednesday.

Our phones are answered during office hours, except for lunch hour from 12-1pm. Ordinarily, the last appointment of the day is at 4:30pm; however our policy has always been to see sick patients the same day. If we must stay later for your child, we will. Please call early for questions or appointments.

Will I always see the same provider?

Most patients see the same doctor most of the time. There will be times when your chosen doctor is not available or has become over-booked due to sick visits; in that case, you can have appointment times with one of the other doctors or the nurse practitioner. Some families choose to see different doctors or settle on a favorite one. Some children, as they mature, feel more comfortable with a doctor of the same gender, and siblings don't always agree. For the convenience of our adolescent boys we have a male provider, Dr. Landon Huffman, who is part of our practice. You get to choose, as you become acquainted with our staff and can make appointments with whichever provider you or your child prefers. Each of the providers has their own personality, but they all practice medicine in similar ways.

What if I have a question but am not sure
if I need to see the doctor?

We have trained medical assistants to answer your questions during office hours. Please feel free to call at any time with any questions or concerns. If the advice line is busy, our staff will return your call within the hour (usually sooner).

How do you handle after hours calls?

We understand that emergencies can arise any time, and as new parents, you may have questions day or night. Whenever our office is closed (evenings and weekends) there is always someone to call if you have an urgent question. Simply call the office at (972) 359-7600, and listen to the message for the on-call physician or nurse contact information. One of our providers is always on-call for emergencies. Please limit these calls to emergencies or urgent questions that you feel cannot wait until the following day.

Do you have separate waiting rooms
for sick and well children?
How often do you see infants the first year?
How do you handle prescription refills?
What about camp forms, school forms
or shot records?
Which insurance plans do you take?
Do you have separate waiting rooms
for sick and well children?

For your convenience, we have separate waiting areas for sick and well children. Each waiting area has plenty of seating and child friendly books and reading materials. 

How often do you see infants the first year?

After discharge from the hospital, infants are seen within a week, preferably 2-3 days after going home. This visit concentrates on any issues from the birth time and expectations for feeding and weight gain and frequently involves one of our lactation counselor if the mom is breastfeeding. The next routine well-child exams occur at two weeks, one month, two months, four months, six months, nine months, and twelve months. Each visit helps us answer your questions, check for appropriate development, and update immunizations.

How do you handle prescription refills?

All our prescriptions are sent electronically through our Electronic Health Records System (EHR). Requests for prescription refills can be addressed to the advice nurse call line during office hours. Please allow till the end of the day for your prescription request to be completed. Medications cannot be refilled after hours.

What about camp forms, school forms
or shot records?

We will gladly complete these forms for you. In order to do this, your child should have had a well-child visit within the past 12 months. Visits for an illness address a specific problem and are not ordinarily comprehensive enough for us to complete these forms. There is no charge for completing these forms, but please allow us 48 hours. They can be e-mailed or faxed, if that is more convenient.

Which insurance plans do you take?

We accept almost all major insurance plans and many of the smaller ones. It is always best to call your insurance company to determine if our physicians are in their network, and any co-pays and deductibles that are part of your insurance plan. Insurance companies' websites and online information about available providers are, as you may have discovered, frequently out of date.